I’ve been sharing a lot this week about why understanding, developing and managing one’s emotional intelligence is so vital to the organization you lead and the people you manage.
In fact, everyone in the organization should be developing it, for work and for home.
Decisions aren’t made based on IQ alone. IQ (intelligence quotient) is just the tip of the iceberg; EQ (emotional quotient) is all the rest, right under the surface, and if we don’t become aware of it, understand and manage it — it can sink us.
For example, according to research we’ve compiled, 75% of the reasons careers get derailed are EI-related:
- Unsatisfactory leadership across all levels during challenging times.
- Inability to handle interpersonal issues.
- Inability to adapt to change.
- Inability to elicit trust.
And 70% of the reasons for losing clients/customers are EI-related:
- Poor service.
- Poorly handled complaints.
- Unpleasant interactions.
- Didn’t go the extra mile.
- No follow-up.
- Lack of human connection.
All of this dysfunction leads to leaky boats. Leaky boats lead to sinking ships.
Ship-wrecked love can be cruel. Get to know your icebergs.
Be better and brighter.